Dabbawala Quality

Now here's a lesson in Quality - thanks to the dabbawala's of Mumbai, India. A dabbawala is a person who delivers home cooked meals in a lunch box from a residence to a person's workplace, rain or shine each and every business day. According to a survey¹ done by The Economist, there is only one mistake in every 6,000,000 deliveries, statistically equivalent to a Six Sigma (99.9999) rating. Now that's Quality!!

To read² more about the dabbawala's of Mumbai, click here.
And to watch³ them in action, click here.

Key learning’s:

To be successful:

1. You do not always need high tech; visual controls work equally well
2. Have a passion and enthusiasm for your work
3. Customer comes first; no matter what the odds
4. Focus on operational excellence
5. Practice Quality everyday

Sources:
1. Management trends: The cult of the dabbawala from The Economist

2. Dabbawala from Wikipedia

3. CBSNews.Com

Please contact me via email to learn more about business process quality.