As more and more business processes get outsourced to low cost markets to be managed by individuals who are removed from the day-to-day processing, its becoming clear that companies need to mitigate the risks.
The most paramount consideration is not to outsource processes that are the company’s core competency or those that may have a significant impact to the customer base. A core competency to one company may be different to another company. The selection of the processes that can be outsourced should be done carefully and methodically recognizing the impact it has to the company’s objectives.
However, once the areas to be outsourced have been identified, the process of outsourcing must be carefully orchestrated ensuring that the key areas of risk are adequately mitigated.
The presentation in the attached link identifies various areas of risk and risk management strategies. These were some of my learning’s in a situation that I was intimately involved with; however, the key message for someone who is contemplating outsourcing, keep the following in mind: “You may have outsourced your processes; you have not outsourced your responsibilities!!”
For additional questions or comments, please feel free to send me an Email.
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